- Shipping & Return Policy
Shipping & Return Policy
Free Shipping Specials
We offer free shipping to any of our customers who spend over $250 worth of product.
*To qualify for free shipping when any promotion/discount are running at the time you want to place an order your Grand Total has to be over $250 after discounts have been applied
Our free shipping policy works the following way:
After you have added the items you need in the shopping cart and your grand total price is over $250 (after discount, if any available). You will qualify to receive free shipping. At the moment you will need to “pay” for the shipping cost. Your credit card will be refunded within 48 hours.
Note: Orders with destination outside the contiguous 48 United States do not qualify for the free shipping offer & may require additional shipping fees and HazMat transportation charges. There are restrictions on some products, and some products cannot be shipped to international destinations. Many products are restricted to UPS Ground.
You may return most new, unopened items within 30 days of delivery for a full refund of the purchase price. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Completed Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We ship to the contiguous 48 United States but any destination outside the US may require additional shipping fees andHazMat transportation charges. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Many products are restricted to UPS Ground.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are value-based. The total amount of your order determines the shipping cost. We do our best to keep costs down but occasionally we must raise shipping rates to keep pace with shipping company's rates.
Money Back Guarantee
If, for any reason, you are unhappy with our products or find that they are just not for you, you have the right to exercise our money back guarantee under the following conditions.
We will refund the purchase price (not the shipping) on your First Hair Growth Treatment Kit (1 month supply) at your request. We may ask why but your answer will have no effect on whether or not we will refund your money.
Once a client has exercised our money back guarantee, they may continue to purchase other products from us, but not those products included in the refunded kit. Exceptions may be made by our management at any time for any reason.
Any client found to be abusing or found to be attempting to abuse any of our discount policies, coupon codes, shipping restrictions, or any other generally accepted business practice may be barred from placing future orders or taking advantage of any further promotions. Any client found to be engaged in such abuse has summarily forfeited the right to any refunds whether from our money back guarantee or from some other discount or reimbursement program.
Your Questions and Comments
Feel free to call us 800.231.7157 or e-mail us at firstname.lastname@example.org, or write to 4311 South Dr. Houston, Texas 77053-4820 with comments or questions.
To Request A Return Authorization Fill In The Form Below
The captcha you entered is incorrect. Please try again.