Shipping & Return Policy

Free Shipping Specials

We offer free shipping to all our customers who spend over $150 after any discounts

If the free shipping option is not available at the moment you are placing your order feel free to call us at 800.231.7157. We will be happy to resolve any issue for you.

 

 Note: Orders with destination outside the contiguous 48 United States do not qualify for the free shipping offer & may require additional shipping fees and HazMat transportation charges. There are restrictions on some products, and some products cannot be shipped to international destinations.  Many products are restricted to UPs/Fedex Ground only.


Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund of the purchase price. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).


You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Completed Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

Shipping

We ship to the contiguous 48 United States but any destination outside the US may require additional shipping fees and HazMat transportation charges. Note that there are restrictions on some products, and some products cannot be shipped to international destinations therefore we cannot ship to a P.O. Box Address. Many products are restricted to UPS/Fedex Ground only.


Please also note that the shipping rates of the products we sell are weight-based. The total weight of your products determines the shipping rate that applies to your order.  We do our best to keep costs down but occasionally we must raise shipping rates with out any notification to keep pace with shipping company's rates.

 

 

Money Back Guarantee

If, for any reason, you are unhappy with our products or find that they are just not for you, you have the right to exercise our money back guarantee under the following conditions.

 

We will refund the purchase price (not the shipping) on your First Hair Growth Treatment Kit (1 month supply) at your request.  We may ask why but your answer will have no effect on whether or not we will refund your money. 

 

Once a client has exercised our money back guarantee, they may continue to purchase other products from us, but not those products included in the refunded kit.  Exceptions may be made by our management at any time for any reason.

 

Any client found to be abusing or found to be attempting to abuse any of our discount policies, coupon codes, shipping restrictions, or any other generally accepted business practice may be barred from placing future orders or taking advantage of any further promotions.  Any client found to be engaged in such abuse has summarily forfeited the right to any refunds whether from our money back guarantee or from some other discount or reimbursement program.

 

 

Your Questions and Comments

Feel free to call us 800.231.7157 or e-mail us at sales@loeschlab.com, or write to 4311 South Dr. Houston, Texas 77053-4820 with comments or questions.

 

 

To Request A Return Authorization Fill In The Form Below