- Discount Policy
Some promotional discounts will preclude normal discounts offered on our site. For example, if a promotion for 30% off is running and no other discounts are allowed, the free shipping discount will not be applied. Since 30% off is about 3x as much savings as free shipping @ $200 would normally be, we offer the higher discount and suspend the lower one.
Using Coupon Codes
As of 11/1/10, our website provider took away the ability to use multiple coupons on a single order. In fact, we offer so many discounts of various types that no website can handle it all. If you would like to use more than one coupon code, please type them into the Comments box on the checkout page when placing an order so a person can give you a store credit for them, or call your order in to 800.231.7157 where we can honor your coupon codes and other applicable discounts before your order is processed instead of after.
Using the Coupon Code GROW36, new customers can take 25% off of their order in addition to other discounts that may be applied. This coupon code may not be applied with other coupon codes since only one coupon code is allowed per order, but if you call 800.231.7157 we can help you figure out which discounts apply to you. New customers may use the coupon code GROW36 on their first order only and only on up to 3 kits. If more than three kits are ordered with this coupon code, the order may be canceled due to misuse.
Returning Customers Get 15% Off Instantly
We used to offer a scale of volume discounts. We had been doing that since 1951 because people were always in charge of taking orders by phone and mail. Times have changed and now websites can take your order any time of day. There are a few drawbacks. One of them is that websites don't do well with multiple discount plans overlapping. The discount scale was also confusing for customers who frequently got their calculations wrong resulting in over- or under-payments that then have to be corrected by a person.
If you are a returning customer but have never ordered online before, call 800.231.7157 to get the coupon code to enter on the checkout page to get your 15% discount. After your first online order, this website will know you are returning and give you the discount automatically. If you are a new customer and you try to use this code, your order will be canceled. We already offer huge discounts to new customers and we do still have people processing orders so they won't miss the abuse.
Senior Discount @ 65: Option One - Store Credit
Forward us a copy of your driver's license or other photo ID showing that you are over 65 and you'll always get 10% off of your order. This discount is paid back to you as a store credit you can use to reduce the cost of your next internet order. Because this discount is calculated by a person, you may not see the store credit appear on your account for up to 48 hours. You may only use one Coupon Code per order on our website. If you have more than one Coupon Code, please call your order in to 800.231.7157.
Senior Discount @ 65: Option Two - Coupon Code
Send us a message using the form below. Include the phrase "Requesting Senior Discount Coupon Code" along with your FULL NAME and CURRENT CITY in your message or write your own message. Once we have verified your age and eligibility for the senior discount, we will email you a code you can use on future orders. The coupon code will automatically adjust product prices down by 10% before your order is charged so no store credit will be given. You may only use one Coupon Code per order on our website. If you have more than one Coupon Code, please call your order in to 800.231.7157.
If at any time you wish to receive your store credit as a refund check, please send us a message from the form below or call us Monday - Friday 8 am - 4 pm.
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