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Shipping & Returns

 

 

 
 

Free Shipping Specials

We frequently offer free shipping specials, usually in the week leading up to a major holiday.  Any customer who spends more than $200 after discounts have been subtracted will receive free shipping unless this offer is superseded by some other offer.  Usually, when we offer specials, the discounts are so high that they exceed what a customer would have saved with the free shipping.  On many special offers, we grant both a discount and free shipping on orders over $200.  The individual specials will have this information in the small print. 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund of the purchase price. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Completed Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world but any destination outside the contiguous 48 United States may require additional shipping fees and HazMat transportation charges. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.  Many products are restricted to UPS Ground.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are value-based. The total amount of your order determines the shipping cost.  We do our best to keep costs down but occasionally we must raise shipping rates to keep pace with shipping company's rates.

 

To Request A Return Authorization Fill In The Form Below


   Full Name
*  Email Address
   Company Name
   Phone Number
   Order Number
   RMA Number
*  Details
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